Store owner: replace everything in [square brackets] and delete this note before launch.
Returns
We want every toy to bring a smile. If you’re not happy, you can return most items within 30 days of delivery.
To be eligible, items must be unused, in the same condition you received them, and in their original packaging.
How to start a return
- Email hello@example.com with your order number and the item(s) you’d like to return.
- We’ll reply within one business day with return instructions and the return address. Please don’t send items back without contacting us first.
- Pack the item securely and ship it using a trackable service.
Return shipping costs
[Customers are responsible for return shipping costs for change-of-mind returns.] If your item arrived damaged, defective or incorrect, we cover the cost — see below.
Damaged, defective or wrong items
Please inspect your order on arrival and contact us within 7 days with your order number and photos of the item and packaging. We’ll send a free replacement or a full refund — often without needing the item back.
Non-returnable items
- Gift cards
- Opened items that can’t be resold for hygiene reasons [e.g. bath toys, opened slime/clay]
- Sale items marked “final sale”
Refunds
Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued to your original payment method within [5–7] business days. Your bank may take a few extra days to post it.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order.
Questions
Email hello@example.com — we’re happy to help.