Orders
How do I know my order went through?
You’ll receive an order confirmation email right after checkout. If you don’t see it within an hour, check your spam folder or email us at hello@example.com.
Can I change or cancel my order?
Yes — if it hasn’t shipped yet. Email us as soon as possible with your order number. Once an order has shipped, you can return it under our return policy.
What payment methods do you accept?
We accept major credit and debit cards and other payment options shown at checkout. All payments are processed securely and encrypted — we never see or store your full card number.
Shipping
How long will delivery take?
Ships in 1–3 business days · Usually arrives in 5–12 business days (US). See our Shipping Policy for details.
Do you offer free shipping?
Yes! Orders over $49 ship free within the contiguous United States.
Where is my order?
You’ll get a tracking link by email when your order ships. Tracking can take 24–48 hours to update after the label is created. Still stuck? Email us with your order number.
Do you ship outside the US?
[Currently we ship within the United States only.]
Returns
What is your return policy?
Unused items in their original packaging can be returned within 30 days of delivery. Read the full Return & Refund Policy.
My item arrived damaged. What now?
We’re sorry! Email us within 7 days of delivery with your order number and a photo, and we’ll send a replacement or refund at no cost to you.
Toys & safety
How do I choose the right toy for my child’s age?
Every product shows a recommended age, and you can browse by age from the home page. Always follow the age grade — it’s based on safety and developmental needs, not just skill level.
What does the choking hazard warning mean?
Toys with small parts, small balls, marbles or balloons carry a warning that they are not for children under 3 (balloons: under 8). Keep these toys away from younger siblings. Learn more on our Toy Safety page.
Do batteries come included?
Battery requirements are listed on each product page. Unless stated otherwise, batteries are not included.